How to Cancel a Booking in the Event of a Force Majeure Situation

How to Cancel a Booking in the Event of a Force Majeure Situation

Ensuring the security of our clients is our top priority. We make every effort to cancel non-refundable bookings to destinations that have become unexpectedly unavailable.

ZenHotels Blog
419
2 minutes read

Canceling a booking via your personal account

If the booking was made at a refundable rate and the free cancellation period is still active:

  • Go to your Personal Account (under the My Bookings section). 
  • Click on the Cancellation policy
  • Proceed to click on the Cancel button in the pop-up window. 
  • Alternatively, click on More Details and cancel the booking via the voucher.

The refunded amount will be credited back to the bank card used for the purchase.

The timeframe for the funds to be credited back depends on the regulations of the bank.

If you have booked a non-refundable rate, or the free cancellation period has passed:

In this case, you can still cancel the booking in your Personal Account

  • Go to your Personal Account (under the My Bookings section). 
  • Click on Cancellation Policy or More Details.
  • Proceed to click on the Cancel button in the pop-up window. 

Our team will reach out to the supplier or hotel to help minimize any cancellation fees. Once we receive a response, we will promptly inform you of the decision via email. 

Please await email confirmation of your booking cancellation.

Awaiting email confirmation of your booking cancellation

After you contact us or cancel your order, rest assured that your request will be processed promptly, and will notify you of the decision by email without delay.

We understand the complexity of the situation, and we acknowledge that you are not at fault. We make every effort to cancel non-refundable orders without incurring losses. However, please note that the final decision rests with the hotel and the supplier.

Should you have any urgent questions, please do not hesitate to contact us via email at [email protected] or through our online chat. We are here to assist you and will respond promptly.

Contact Support



Go to the top
419
2 minutes read
Share with friends Share